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Live Platform for Service Providers User's Manual
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Overview
Live Platform Operation Center Portal
Getting Started
Channel Management
Add Channels
Channel Quick Glance Summary
White Labeling Channels
Attaching a DR Customer Channel
Edit a Customer Channel
Delete Channel
Channels Page Filters
Filtering by Live Platform Topology
Filtering by Status
Customer Management
Services Management
Service Provider Status
SIP Connections Management
Monitoring Alarms from Customer Sites
Performance Monitoring
Monitoring Voice Quality Statistics from Customer Service Sites
Managing M365 Users
Managing Teams Devices
Adding Configuration Files to the Software Manager
Mapping Azure Groups to Customer Tenant
Reports
System Tasks
Access external applications (Tools)
Managing Service Requests
Viewing Software Versions
Voice Calling
Contact Center
Interactions and Meetings Recordings
Applications
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